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The purpose of this paper is to explore the question of if and when leaders should communicate bad news to their stakeholders. Previous research in the crisis communication literature has highlighted the need to communicate quickly and persuasively to minimize losses; however, the authors argue that such tactics assume certainty in negative outcomes and tend to generate predominantly one-way, company-centric communication. In this paper, the authors propose that under conditions of uncertainty (i.e. when the bad news has an unknown outcome or cause) different communication strategies are needed.

Drawing on the stakeholder theory, the authors argue that organizational decision makers have a clear moral obligation to share bad news with affected stakeholders. The authors then review the existing approach to crisis communication and discuss its limitations under conditions of uncertainty. Finally, the authors develop a set of scenarios to guide the communication of bad news under conditions of uncertainty.

The authors formulate a framework to guide leaders on how to communicate with stakeholders when the nature of the bad news is uncertain and open to multiple interpretations. The authors propose a situational approach for responding to stakeholders that emerges from the context of the bad news.

The authors propose a situational framework for communicating bad news that overcomes the current limitations of extant crisis communication strategies under conditions of uncertainty. This involves balancing existing crisis communication recommendations with a more collaborative sensemaking approach.

This study aims to understand the engagement between an indigenous social service provider and marginalised clients deemed “hard-to-reach” to gain an insight into how to improve the client’s engagement and well-being through transformative value co-creation.

The exploratory study’s findings draw on primary data employing a qualitative research approach through document analysis and in-depth interviews with clients, social workers and stakeholders of the focal social service provider in New Zealand.

The findings indicate that there are inhibitors and enablers of value or well-being co-creation. The lack of client resources and a mismatch between client and social worker are primary barriers. Other actors as well as cultural practices are identified as enablers of well-being improvement.

This research reports on a single social service provider and its clients. These findings may not be readily transferrable to other contexts.

Findings indicate that social service providers require a heightened awareness of the inhibitors and enablers of social service co-creation.

Both the integrative framework and the findings provide a sound critique of the prevailing policy discourse surrounding the stigmatisation of members of society deemed “hard-to-reach” and the usefulness of such an approach when aiming at resolving social issues.

This is the first exploratory study that reports on the engagement between a social service provider and its clients in a dedicated Māori (indigenous) context by employing an integrative research approach combining transformative service research, activity theory and engagement theory.

This paper aims to investigate the effects of gender, age and education on new technology implementation in Saudi Arabia, a technologically developing country, using the Theory of Planned Behavior (TPB).

The research was an empirical investigation based on surveys completed by 1,088 Saudi knowledge workers.

The TPB model performs well in Saudi Arabia. This validation accounts for 37 percent of the variance in behavioral intention among Saudi knowledge workers. For the moderator variables, there were no statistically significant interactions, with the exception of the moderation of perceived behavioral control on behavioral intention by level of education.

Saudi Arabia is an exemplar for many developing nations characterized by distinct intellectual and cultural traditions that differ from Western cultures. Demographic variables (e.g. gender and age) that have been reported to be significant moderators of the influences of attitude, subjective norm and perceived behavioral control on behavioral intention in other cultural samples were found to be non‐significant in this Saudi Arabian sample.

System developers using user‐centered design approaches have different design criteria for the successful workforce adoption of information technology (IT) systems in a technologically developing nation, as compared to the workforce of a technologically developed nation.

This paper validates TPB as a multi‐cultural model for investigating the impact of attitudes, beliefs, and subjective norms on technology adoption, and, in contrast to previous studies, indicates the (non)effects of select demographic moderators on the model using a non‐Western sample.

THE APPLE MACINTOSH IN THE '90S: PROSPECTS AND DILEMMAS. Over the past six years, technological developments have encouraged librarians to migrate more and more of their computing tasks to the desktop. Routines once left to mainframes and minicomputers are now completed on personal computers and workstations in administrative offices, reference desks, and cataloging carrels. The Apple Macintosh has grown in the past five years to meet these needs of librarians, not in any organized fashion specifically designed for librarians, but as part of a larger trend of greater computing strength for a given price, in pace with hardware offerings from other manufacturers.

Proper identification, allocation, and pricing of risks are critical to effective procurement and project delivery, particularly when contracts specify the intended performance instead of how the work is to be performed. This paper presents an overview of the sources of project risks when performance specifications are used for highway infrastructure procurement. The findings are based on a comprehensive literature review and interviews with subject-matter experts involved in developing performance specifications for highway infrastructure. The authors conclude that wider use of performance specifications in U.S. highway infrastructure construction requires a fundamental reassessment of risk allocation and pricing. Highway agencies and the contractors need to realign their respective organizational capabilities with the goal of using performance specifications as a facilitator of innovation, a goal that remains elusive after decades of applied research.

Proper identification, allocation, and pricing of risks are critical to effective procurement and project delivery, particularly when contracts specify the intended performance instead of how the work is to be performed. This paper presents an overview of the sources of project risks when performance specifications are used for highway infrastructure procurement. The findings are based on a comprehensive literature review and interviews with subject-matter experts involved in developing performance specifications for highway infrastructure. The authors conclude that wider use of performance specifications in U.S. highway infrastructure construction requires a fundamental reassessment of risk allocation and pricing. Highway agencies and the contractors need to realign their respective organizational capabilities with the goal of using performance specifications as a facilitator of innovation, a goal that remains elusive after decades of applied research.

Nonlinear dynamic analyses are employed for seismic collapse risk evaluation of existing steel moment frame buildings. The standards, such as ASCE 41-17, often define collapse thresholds based on plastic deformations; however, the collapse process involves several factors, and plastic deformation is only one of them. An energy-based approach employs deformation and resistance responses simultaneously, so it can consider various factors such as excessive deformation, stiffness and resistance degradation, and low-cycle fatigue as cumulative damage for seismic assessment. In this paper, an efficient energy-based methodology is proposed to estimate the collapse threshold responses of steel moment frame buildings.

This methodology uses a new criterion based on the energy balance concept and computes the structural responses for different seismic hazard levels. Meanwhile, a pre-processing phase is introduced to find the records that lead to the collapse of buildings. Furthermore, the proposed methodology can detect failure-prone hinges with a straightforward probability-based definition.

The findings show that the proposed methodology can estimate reasonably accurate responses against the results of the past experiment on the collapse threshold. Based on past studies, ASCE 41-17 results differ from experimental results and are even overly conservative in some cases. The authors believe that the proposed methodology can improve it. In addition, the failure-prone hinges detected by the proposed methodology are similar to the predicted collapse mechanism of three mid-rise steel moment frame buildings.

In the proposed methodology, new definitions based on energy and probability are employed to find out the structural collapse threshold and failure-prone hinges. Also, comparing the proposed methodology results against the experimental outcomes shows that this methodology efficiently predicts the collapse threshold responses.

TWENTY‐ONE years devoted to the development of ejection seats, 24,000 seats built for more than forty nations and now one thousand lives saved—that is the proud record of the Martin‐Baker Aircraft Company. To coincide with these achievements, the following article describes the technical development of the range of seats—from the first swinging arm concept through the early manually‐operated seat to the rocket‐assisted completely automatic zero/zero ejection seats of today. From whatever standpoint Martin‐Baker's record is examined, the result is impressive. In terms of mechanical engineering, a series of ingenious features allied to robust design have resulted in ejection seats of unparalleled performance yet renowned for their simplicity and reliability. In terms of sales, this comparatively small firm has, in effect, conquered the world and won substantial export contracts—not least those for over 7,000 seats for the United States armed forces. In human terms, the company has won the grateful thanks of all those aircrew members—a long roll of highly‐skilled and dedicated young men whom some might call the cream of manhood—who but for Martin‐Baker ejection seats would have perished. Small wonder that the name Martin‐Baker has become synonymous with successful ejection.

Today, VTLS is a comprehensive, integrated solution to the automation requirements of academic, public, and special libraries around the world. No two libraries are alike; no two regions are alike. VTLS recognizes these differences and offers libraries the flexibility of numerous options to configure the system that best meets their functional and financial needs.